Returns & Credit Control
Every return back in the right place — whether it's a credit note or a deduction.
Every return and credit note is linked to the original order, across files and periods. Even a return that comes in three months after the sale finds its way back to its source order.
For every return, the entire chain is verified: was it credited, exactly once, for the right amount, and within the agreed terms? The associated fees — return costs, commission crediting — are recalculated too.
Every discrepancy becomes a case with amount, cause and claim deadline, substantiated with the return, the credit note and the original order. So you file claims with evidence, before the deadline passes.
Connected, checked, optimised.
In fashion and e-commerce, twenty to forty percent of everything you sell comes back. Every return sets off a chain — refunding the customer, settling with the marketplace, crediting fees — and every step in that chain can go wrong. A return deducted twice, a credit note that never arrives, return costs on an order that was cancelled long ago: in a settlement of thousands of lines, nobody spots it. Returns & Credit Control links every return and every credit note to the original order and checks the entire chain: was it credited, exactly once, for the right amount and within the contract terms? Every difference becomes a case with amount and evidence.
Everything under control.
Return without credit note
Returns that were physically received but never financially credited are tracked down automatically. This is the most common return error — and without linking return to credit note, it's invisible by definition.
Double deduction
Returns settled or deducted twice — for instance once as a correction and once as a credit note — are flagged immediately. Because both lines are linked to the same source order, the duplication stands out automatically.
Credit note without order
Credit notes that can't be linked to a source order are flagged. Sometimes it's an administrative quirk, sometimes a deduction that doesn't belong to you — either way, you want to know what you're being credited or charged for.
Wrongful return fee
Return costs that fall outside the contract terms or are charged on cancelled orders are filtered out. For every fee you see what the contract permits and what was actually withheld.
Built for your role.
At return rates of tens of percent, one missed credit note per hundred already makes all the difference. In fashion, the return flow is often bigger than the margin — if you don't verify it, you don't know what you're earning.
A watertight reconciliation between returns, credit notes and actual deductions per period. The returns item on the balance sheet becomes substantiated instead of an estimate.
Be certain that returned stock has also come back financially. Physical receipt and financial processing diverge in practice — here you see exactly where.
Try Returns & Credit Control today.
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